Privacy Policy
Privacy Policy
Your privacy is important to us. Learn how Living In Rwanda collects, uses, and protects your personal information.
1. Introduction
Living In Rwanda ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our real estate and lifestyle services in Rwanda.
By using our services, you consent to the data practices described in this policy. We comply with Rwanda's Data Protection Law No. 058/2021.
2. Information We Collect
We collect several types of information to provide and improve our real estate services:
Personal Identification Information
- Full name, contact details (email, phone number, address)
- National ID or passport information for property transactions
- Financial information for property purchases or rentals
- Employment and income details for verification purposes
Property Preferences and Requirements
- Desired location, budget range, and property specifications
- Lifestyle preferences and furniture requirements
- Communication history with our agents
- Property viewing schedules and feedback
Technical Information
- IP address, browser type, and device information
- Website usage data and property search history
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the collected information for the following purposes:
Property Matching
To find properties that match your requirements and preferences
Verification
To verify your identity and financial capacity for transactions
Communication
To contact you about property listings and service updates
Service Improvement
To enhance our services and personalize your experience
Legal Compliance
To comply with Rwandan real estate regulations and laws
Transaction Processing
To process payments and complete property transactions
4. Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Contractual Necessity: To fulfill our real estate service agreements
- Legal Obligation: To comply with Rwandan property and tax laws
- Legitimate Interests: To improve our services and prevent fraud
- Consent: For marketing communications where required by law
5. Information Sharing and Disclosure
We may share your information in the following circumstances:
Important: Limited Sharing
We do not sell your personal information to third parties. Sharing is limited to essential service providers and legal requirements.
Service Providers
- Legal firms for property transaction processing
- Banks and financial institutions for payment processing
- Property developers and landlords for rental agreements
- IT service providers for website maintenance
Legal Requirements
- When required by Rwandan law enforcement agencies
- To comply with court orders or legal processes
- To protect our rights, property, or safety
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information:
7. Data Retention
We retain your personal information only for as long as necessary:
- Active Clients: Duration of our business relationship plus 5 years
- Property Transactions: 10 years for legal and tax compliance
- Marketing Data: Until consent is withdrawn or 2 years of inactivity
- Website Analytics: 26 months from last visit
We regularly review our data retention periods and delete information that is no longer required.
8. Your Data Protection Rights
Under Rwanda's Data Protection Law, you have the following rights:
Right to Access
Request copies of your personal information
Right to Rectification
Correct inaccurate or incomplete information
Right to Erasure
Request deletion of your personal data
Right to Restrict
Limit how we use your personal information
Right to Data Portability
Receive your data in a machine-readable format
Right to Object
Object to certain types of processing
10. International Data Transfers
As a Rwanda-based company, we primarily store and process data within Rwanda. However, some service providers may be located outside Rwanda.
When transferring data internationally, we ensure adequate protection through standard contractual clauses and other approved mechanisms under Rwandan law.
11. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without parental consent.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last Updated" date at the top
- Sending email notifications for material changes
- Displaying prominent notices on our website
13. Contact Us
If you have any questions about this Privacy Policy or your data protection rights, please contact us: